AI customer support pricing compared (2026)
Last updated: November 9, 2026
AI customer support usually has two cost layers. One is a usage fee for the AI agent, charged per resolution, outcome, conversation or session. The other is a platform or seat fee for the helpdesk and the human agents. Below are the official USD list prices we found on each vendor's own pages. Negotiated contracts, taxes, channel fees and implementation costs can change your real cost a lot. Back to the ranked list.
AI agent usage pricing
| Product | Billing unit | Official list price | Notes |
|---|---|---|---|
| Intercom Fin | Outcome (resolution, Procedure handoff, etc.) | $0.99; $9.99 per sales qualification | One charge per conversation. Fin Voice and high volume by quote. Standalone use has a monthly minimum. |
| Zendesk AI agents | Automated resolution | $1.50 committed; $2.00 pay-as-you-go | Charged only when resolved without a human, verified by an LLM. Resolution tiers added May 18, 2026. |
| Salesforce Agentforce | Conversation or Flex Credits | $2 per conversation; $500 per 100,000 credits | Other usage, such as Data 360 credits, can cost extra. |
| HubSpot Customer Agent | Resolution / voice minute (HubSpot Credits) | $0.50 per resolution; $0.50 per voice minute | Requires Service Hub Professional or Enterprise. |
| Freshdesk Freddy AI Agent | Session | $49 per 100 sessions (about $0.49 each) | 500 sessions included once per account. An email session is a 72-hour window. |
| Gorgias AI Agent | Resolved interaction | $0.90 on most plans; from $1 on Starter | Handovers not charged. Overage rates vary by plan and term. |
| Front Autopilot | Conversation | From $0.39 | Add-on on every plan. Details through sales. |
| Help Scout AI Answers | Resolution | $0.75 | 3-month free trial. Prepaid discounts available. |
| Kustomer Concierge | Engaged conversation | $0.75 | Platform plans by quote. |
| Sierra | Outcome (negotiated) | Not published | May blend in per-conversation pricing for routing or greeter interactions. |
| Decagon | Negotiated | Not published | Sales quote only. |
| Ada | Conversation (resolution for some enterprise deals) | Not published | Ada says most customers choose conversation-based pricing. |
Seat and platform pricing
| Product | Plans (per seat/agent per month) | AI copilot for human agents |
|---|---|---|
| Intercom | Essential $29 (shown at $19 for new customers), Advanced $85, Expert $132 | Copilot $29 annual / $35 monthly |
| Zendesk | Support Team $19, Suite Team $55, Suite Professional $115 (paid yearly); Enterprise by quote | Copilot $50 annual; limited use included on Professional and up |
| HubSpot Service Hub | Starter from $7, Professional from $90, Enterprise from $150; onboarding $1,500 / $3,500 | Breeze features using credits |
| Freshdesk | Growth $19, Pro $55, Enterprise $89 (annual) | Freddy Copilot $29 |
| Front | Starter $25, Professional $65, Enterprise $105 (annual) | Copilot $20; included in Enterprise |
| Help Scout | Free (5 users), Standard $25, Plus $45, Pro $75 | AI drafts and summaries included on paid plans |
| Salesforce | Agentforce add-ons from $125/user; Agentforce User License $5/user (needs Flex Credits) | Included in the add-ons |
| Gorgias | Priced by ticket volume (50–5,000 tickets/month), not per agent | N/A |
| Kustomer | Enterprise and Ultimate by quote | Envoy $50/user |
How to estimate your real cost
- Count your monthly conversations by channel (chat, email, voice).
- Estimate the share the AI will handle. Do this from a pilot, not a vendor benchmark.
- For per-resolution vendors, multiply resolutions by the rate. For per-conversation or per-session vendors, multiply all AI-handled conversations by the rate.
- Add the seats your human agents still need, plus copilot add-ons, voice and messaging channel fees, onboarding and any minimum commitments.
Units are not equal across vendors. A Zendesk "automated resolution," an Intercom "outcome," a Freshdesk "session" and a Kustomer "engaged conversation" are each defined differently. Read each vendor's definition before you compare.